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Then click Start Chat to begin sending quick messages back and forth with a customer service representative to work out the problem.
Though there are stories here and there on the Internet from disgruntled Amazon customers who think they were treated poorly by Amazon’s customer service team, the general consensus is that Amazon’s customer service department is actually one of the best ones among today’s big Internet-based companies, with an overall customer satisfaction rating of around 87%, which is far better than some of its competitors such as e Bay.com, which has a notoriously lax attitude towards customer service.
Depending on the information you’ve already given about your problem, you may get a hint as to what to put here. If you choose to contact Amazon customer service by clicking Phone, you’ll see this screen.
Otherwise, click the drop-down menu labelled “Country” and select what country you’re calling from, click in the boxes marked “Your Number” and type in your phone number, and then click Call Me Now.
Remember that Amazon wants to help you solve your problems – their reputation is staked on it!
If the issue you’re having is a safety concern, consider reading our article on how to stay safe while using Amazon.
If you choose to contact Amazon customer service by clicking Email, you’ll see this screen.
By logging in and using the guided contact process, the customer service representative will have all the information they need about you to help fix your problem right in front of them when you get in touch.
Following the above point, provide as many details about your problem as possible as you go through the guided contact process.
Hopefully, you won’t have any problems with anything that you order from
With that said, accidents and mistakes happen, and you may get stuck in an unfortunate situation where your order is uncannily late or doesn’t arrive at all, or it arrives broken, defective, or with parts missing.
Whatever the issue, you’re going to want to get in touch with Amazon’s customer service department.